Returns Terms and Conditions

Your shopping experience is important to us. Please get in touch with any questions you may have relating to our products or your order. You can reach us on 03 9555 7372 or email sales@studio7dancewear.com

By placing an order with Studio 7 Dancewear you agree to be bound by the following terms and conditions.

Returns Policy

At Studio 7 Dancewear, we want you to love your purchase. If for whatever reason you need to return an item, please follow the guidelines below.

Change of Mind, Incorrect Item, or Incorrect Size

If you have changed your mind, selected the wrong item, or the garment doesn’t fit, you can return it under the following conditions:

• The item(s) must be returned within 30 days of purchase.
• The item(s) must be unworn, in original packaging, with tags attached.
• Undergarments, tights, hair accessories, makeup, and lashes cannot be returned due to hygiene reasons.
• Exchanges are not available. If you require a different size or item, please follow the return process and place a new order.

Return Process

1. Request a return: Fill in the form below (scroll down) to submit your request.
2. Receive authorisation: Once your return is approved, you will receive a Return (RC) Number via email. Do not return items until you have received your authorised RC Number.
3. Shipping your return:
   Package your item securely.
   Ship to: Studio 7 Dancewear
   RC (Insert your Return Number here)
   8 Walter Street
   Moorabbin, VIC, 3189
   – Return shipping is at the customer’s expense. Please use a trackable service where possible, as Studio 7 Dancewear is not responsible for lost or damaged returns.

2. Refunds:
   – Once your return is received and inspected, we will process your refund to the original payment method.
   – Refunds can take up to 10 business days to appear in your account.

Faulty Items

If you receive a faulty item, please follow these steps:

• Faulty items must be returned within 60 days of purchase.
• Request a return: Fill in the form below (scroll down) to submit your request.
• Receive authorisation: Once your return is approved, you will receive a Return (RC) Number via email. Do not return items until you have received your authorised RC Number.
• Shipping your faulty item:
  Package your item securely.
  Ship to: Studio 7 Dancewear
  RC (Insert your Return Number here)
  8 Walter Street
  Moorabbin, VIC, 3189

• If the item is confirmed faulty, you can choose a full refund or a replacement.
• Refunds/replacements can take up to 10 business days after inspection.
• The cost of return shipping for faulty items will be at Studio 7 Dancewear’s discretion.

Sale Items

• Items marked SALE cannot be returned, exchanged, or refunded.

For any further questions, please contact us at sales@studio7dancewear.com or call 03 9555 7372.

Click here for full Terms and Conditions.