Terms and Conditions

Your shopping experience is important to us. Please get in touch with any questions you may have relating to our products or your order. You can reach us on 03 9555 7372 or email sales@studio7dancewear.com

By placing an order with Studio 7 Dancewear you agree to be bound by the following terms and conditions.

SHIPPING INFORMATION

AUSTRALIAN CUSTOMERS

PREMIUM EXPRESS SHIPPING – AUSTRALIA (EXCEPT VICTORIA)

For all Australian states, except Victoria, if you choose Premium Express shipping you automatically agree to the ‘Authority To Leave‘ your parcel. This means you give your permission to leave your parcel at your delivery address, even if you are not there. Please ensure you have a safe place to leave your parcel and leave any special instructions if you choose this method. PO Boxes and Parcel Lockers are not accepted via Premium Express.

An estimated delivery time is currently 2-3 days in Metropolitan locations (excluding NT) and 3-5 days for rural areas. NT Metro est. delivery is 4-6 days.

If you require express shipping but can’t give authority to leave, please choose AusPost Express shipping.

PREMIUM EXPRESS SHIPPING – VICTORIA

For Victorian customers, if you choose the Express Shipping option, by default, you give your ‘Authority To Leave’ your parcel. This means you give your permission to leave your parcel at your delivery address, even if you are not there. Please ensure you have a safe place to leave your parcel and leave any special instructions if you choose this method. PO Boxes and Parcel Lockers are not accepted via Premium Express.

If you are unable to give your Authority To Leave, you need to uncheck the box, and an alternative shipping method may be used.

AUSPOST EXPRESS SHIPPING – (EXCEPT VICTORIA)

Shipping fees apply for all AusPost Express orders.

FREE STANDARD SHIPPING IN AUSTRALIA

All orders of $100 or more qualify for free Standard Shipping for Australian based addresses only.

Please provide additional information about your delivery by either ticking the box to give your Authority To Leave the parcel if you are not at the delivery address, or leave blank if it can’t be left unattended.

ESTIMATED SHIPPING DELIVERY TIMES – AUSTRALIA (EXCEPT VICTORIA)

Premium Express orders will be delivered within 2-3 days for orders placed before 12pm (AEST) Monday to Friday. AusPost Express orders will be delivered in 2-3 days and Standard Shipping delivery time is 4+ days. A tracking number will be issued once your order has been dispatched. Please note there are no shipments on weekends or public holidays.

ESTIMATED SHIPPING DELIVERY TIMES – VICTORIA

Premium Express orders will be delivered within 1-2 days for orders placed before 12pm (AEST) Monday to Friday. Standard Shipping delivery time is 4+ days. A tracking number will be issued once your order has been dispatched. Please note there are no shipments on weekends or public holidays.

LOCAL CLICK + COLLECT CUSTOMERS

For customers local to our outlet at 8 Walter Street, Moorabbin, VIC, 3189, we offer a Click + Collect service. Once you have placed your order online, we will notify you via email when your order is ready to be collected. Our opening hours are Mon-Fri 9.00am – 5.00pm and Sat 9.30am – 1.00pm.

INTERNATIONAL CUSTOMERS

All prices shown are in Australian Dollars (AUD) and your card will be charged in AUD.
Parcels are sent via DHL Standard or DHL Express. The shipping fee is dependent on the size of your order.

DHL delivery estimates are as follows:
DHL EXPRESS:
NZ, ASIA, UK – 3-4 business days
USA, CANADA, WESTERN EUROPE – 4-6 business days
DHL STANDARD:
NZ, UK – 5-6 business days
USA, CANADA, WESTERN EUROPE is 8-10 business days
ASIA – 9-12 business days

Any duty and tax incurred at customs is at the responsibility of the customer. Please take care when finalising your order as we do not currently accept returns on international orders.

DHL Express orders placed before 12pm (AEST) Monday to Friday will be dispatched the same or next day and a tracking number will be issued.

DHL Standard orders can take 2 – 3 business days to be processed, a tracking number will be issued once dispatched.

Please note there are no shipments on weekends or public holidays.

RETURN POLICY

If you have changed your mind, selected the wrong item or the garment doesn’t fit please follow the steps below:

• The item(s) must be returned within 28 days of purchase, or within 30 days of purchase if purchased between 20th November 2023 and 20th December 2023.
• The item(s) must be returned unworn and in original packaging with tags attached.
• Return shipping is at the customers expense. Please include proof of purchase and a return form. Please request a return form, by emailing sales@studio7dancewear.com
• Address your return to:
  Studio 7 Dancewear Returns
  6 Walter Street
  Moorabbin, VIC, 3189
• All items will be inspected upon return to ensure they are in their original condition and haven’t been worn.
• Refunds and exchanges can take up to 7 business days to be processed upon return. Refunds will be credited to the original form of payment.
• If you wish to exchange your item(s) a $10 shipping charge will apply to your new delivery plus any applicable price difference.

We do not accept returns or exchanges for undergarments, tights, hair accessories, makeup or lashes due to hygiene reasons.

We do not accept returns or exchanges for any items purchased in a Studio 7 Dancewear sale, or by international customers.

FAULTY ITEMS

In the unlikely event that you receive a faulty item please follow the steps below:

• Faulty item(s) must be returned within 60 days of purchase.
• Email sales@studio7dancewear.com with your name, contact details, order number, a description and a photograph of the fault.
• Please do not send back faulty items until you have received an RC order number.
• The cost incurred to send back the faulty item will be redeemed at a reasonable cost. Please include proof of purchase and a return form which you can request from sales@studio7dancewear.com
• Address your return to:
  Studio 7 Dancewear Returns
  6 Walter Street
  Moorabbin, VIC, 3189
• If your item is deemed as faulty, you have the option for a full refund or an exchange.
• Refunds and exchanges can take up to 7 business days to be processed upon return. Refunds will be credited to the original form of payment.

SALE ITEMS

For items listed in our SALE category, there are no returns, exchanges or refunds. While stock lasts.

HEALTH AND SAFETY POLICY STATEMENT

Studio 7 Dancewear recognises that the health and safety of all workers and visitors is of the utmost importance and vital to the success of our business. As such we aim to continuously improve health and safety in the workplace through consultation and increased health and safety awareness of management and workers. We follow WorkSafe Victoria protocols. The premises are monitored 24/7 with CCTV and a security monitoring system.